Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes details such as your name, email address, phone number, and any other personal information you provide when scheduling an appointment or filling out forms.

• Health Information: For counseling services, we may collect certain health-related information to assist in providing appropriate services. This may include details about your mental health, medical history, and other related information you share with us.

• Payment Information: If you make a payment for services, we may collect credit card or billing information. We do not store your payment details on our servers but may use third-party services to process payments securely.

• Usage Data: We may collect data on how you interact with our website, including your IP address, browser type, device information, and browsing activity.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Counseling Services: To offer personalized counseling services based on the information you provide.

• Communication: To respond to inquiries, provide updates, or send confirmations and reminders about your counseling appointments.

• Improving Our Website: To enhance user experience and ensure the functionality of our website.

• Marketing: We may send you promotional materials, newsletters, or other information, but you can opt out at any time by clicking the unsubscribe link in any communication.

3. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

• With Service Providers: We may share information with trusted third-party service providers who assist us with operations, such as payment processors or hosting services, under strict confidentiality agreements.

• Legal Requirements: If required by law, or if we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights, or prevent fraud, we may share your information.

• Emergency Situations: In the event of an emergency or if we need to protect your safety or the safety of others, we may disclose your information.

4. Data Security

We take the protection of your personal information seriously. We use reasonable technical, administrative, and physical security measures to safeguard your information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us analyze website traffic and personalize content. You can manage cookie preferences through your browser settings, but disabling cookies may affect your experience on our site.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: You can access and update your personal information by contacting us or through your account settings if applicable.

• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send.

• Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations or requirements.

7. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party sites. Please review the privacy policy of any external site before providing your information.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@michellescounsellingandtraining.co.uk